Who we are
Suggested text: Our website address is: https://capsulehospitals.com.
Capsule Hospitals is a multi-speciality healthcare provider based in Hyderabad, India, committed to offering high-quality and affordable medical services to patients across a wide range of specialities. With a team of experienced doctors and advanced medical infrastructure, we strive to deliver compassionate and personalised care through both in-person and online consultations.
This Privacy Policy applies to our website https://capsulehospitals.com, which is operated by Capsule Hospitals. Through this platform, we may collect and manage certain personal and health-related information to provide medical services, manage appointments, respond to inquiries, and improve the overall patient experience.
Information We Collect
At Capsule Hospitals, we collect personal and medical information to provide safe, effective, and personalised healthcare services. The types of data we may collect include:
1. Personal Information
- Full name
- Email address
- Phone number
- Date of birth
- Gender
- Postal address
2. Medical and Health Information
- Symptoms, diagnosis, and treatment history
- Prescriptions and lab reports
- Consultation notes
- Appointment details
- Medical records or files uploaded via the website
3. Payment and Billing Information
Transaction and payment details (processed through secure third-party gateways
Billing name and address
How We Use Your Information
At Capsule Hospitals, we use the information we collect to provide high-quality healthcare services and ensure a smooth and secure user experience. Your personal and medical data may be used for the following purposes:
1. To Provide Medical Services
- To diagnose, treat, and manage your health conditions
- To facilitate online and offline consultations with our doctors and specialists
- To create and maintain patient records for ongoing medical care
2. Appointment and Communication
- To schedule, confirm, or remind you about appointments
- To respond to inquiries or follow up on consultations
- To send important health-related notifications and updates
3. Payment and Billing
- To generate invoices and process payments
- To manage insurance claims or third-party billing, if applicable
4. Website Functionality and Improvement
- To analyse website performance and user behaviour using tools like Google Analytics
- To improve the functionality, layout, and content of our website
- To ensure the website is secure and protected against misuse.
5. Legal and Regulatory Compliance
- To comply with applicable medical and data protection laws
- To cooperate with legal authorities or government bodies when required by law
6. Marketing and Awareness (with Consent)
- To inform you about health tips, services, or promotions (only with your explicit consent)
- You can opt out of such communications at any time.
- You have the right to be informed about what data we collect and why.
- You can access, update, or request deletion of your data at any time, subject to legal and medical obligations.
- Your sensitive health information is only shared with authorised medical professionals or service providers and only for purposes directly related to your care.
- We will never sell or misuse your data, and we will always seek your consent before using it for any purpose beyond treatment or operational needs.
Email: capsulepharmacy2022@gmail.com
Phone: +91 90597 57582
Address: -15, Ground floor, beside Karachi bakery Opposite Jayabheri Nirvana entrance Gate Opposite to Bisi Bisi Gowlidoddi, to, Gopanpally main road, Gachibowli, Hyderabad, Telangana 500032
We will respond to all requests within a reasonable time frame, following applicable laws.